Complaints handling procedure
We aim to deliver a high level of client service to unitholders. If you are dissatisfied or disappointed with a service or process relating to your investment, please let us know. Complaints can be made either verbally or in writing by contacting:
Investor Relations and Communications Manager
Colonial First State Global Asset Management
GPO Box 3892
Sydney NSW 2001
Phone: 61 2 9303 3500
Email: CPOFfeedback@colonialfirststate.com.au
There is no charge to make a complaint.
The Responsible Entity is also a member of the Financial Ombudsman Service, an external complaints resolution scheme. On 1 July 08, the Financial Ombudsman Service Limited (FOS) was formed through the merger of the Financial Industry Complaints Services with the Banking and Insurance Ombudsman and the Insurance Ombudsman Service. FOS offers Australian consumers a single national source of accessible information and expertise for banking, insurance and investment disputes. If you are not satisfied with the resolution of your complaint by the Responsible Entity, you may refer your complaint to FOS:
Financial Ombudsman Service (FOS)
GPO Box 3
Melbourne VIC 3001
Phone: 1300 780 808
Fax: (03) 9613 6399
Email: info@fos.org.au
Web: www.fos.org.au
