Complaints handling procedureWe aim to deliver a high level of client service to unitholders. If you are dissatisfied or disappointed with a service or process relating to your investment, please let us know. Complaints can be made either verbally or in writing by contacting:
Investor Relations and Communications ManagerColonial First State Global Asset ManagementGPO Box 3892Sydney NSW 2001Phone: 61 2 9303 3500Email: CPOFfeedback@colonialfirststate.com.au
There is no charge to make a complaint.
The Responsible Entity is also a member of the Financial Ombudsman Service, an external complaints resolution scheme. On 1 July 08, the Financial Ombudsman Service Limited (FOS) was formed through the merger of the Financial Industry Complaints Services with the Banking and Insurance Ombudsman and the Insurance Ombudsman Service. FOS offers Australian consumers a single national source of accessible information and expertise for banking, insurance and investment disputes. If you are not satisfied with the resolution of your complaint by the Responsible Entity, you may refer your complaint to FOS:
Financial Ombudsman Service (FOS)GPO Box 3Melbourne VIC 3001Phone: 1300 780 808Fax: (03) 9613 6399Email: firstname.lastname@example.org Web: www.fos.org.au
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