We aim to deliver a high level of client service to unitholders. If you are dissatisfied or disappointed with a service or process relating to your investment, please let us know. Complaints can be made either verbally or in writing by contacting:
Dispute Resolution Officer
Colonial First State
Reply Paid 27
SYDNEY NSW 2001
Phone 13 13 36
email contactus@colonialfirststate.com.au
There is no charge to make a complaint.
The Responsible Entity is a member of the Financial Ombudsman Service (FOS), an external complaints resolution scheme. If you are not satisfied with the resolution of your complaint by the Responsible Entity, you may refer your complaint to FOS.
